Incident Response Planning
When a Cyber Attack Hits, You’ll Know Exactly What to Do
OnPulse builds incident response plans sized for small businesses. Clear steps, assigned roles, ready-to-send communications. When something goes wrong, your team already knows what to do.
Right Now, You Don’t Have a Plan
Most small businesses have no documented incident response plan. That’s a gamble, and the odds aren’t in your favor.
No Written Procedures
If ransomware hits tonight, who makes the first call? What gets shut down, in what order? Most small businesses have nothing written down. The response gets improvised. And improvised means slow.
Threats Spread Fast
Without a containment protocol, one compromised account becomes ten. A recoverable incident turns into a full-blown crisis. Every hour without a clear playbook is another hour the damage compounds.
The Wrong Message at the Wrong Time
Your customers, vendors, and regulators will find out about a breach. The question is whether they hear it from you first, with a clear message, or through the rumor mill.
Trust Doesn’t Come Back Easy
A breach is survivable. A botched response often isn’t. How you handle the first 24 hours determines whether customers stick around or start looking for alternatives.
Your Plan, Built for Your Business
This isn’t a template or a generic PDF. It’s a documented incident response plan built around your team, your systems, and your specific risks.
Incident Classification
Size up what you’re dealing with fast: minor issue, serious incident, or full crisis. Then match your response to the actual threat.
Response Procedures
Step-by-step actions for each type of incident. Written plainly enough that anyone on your team can follow them under pressure.
Roles & Responsibilities
Named assignments with clear ownership. Who leads the response, who handles communications, who contacts legal. All decided before anything goes wrong.
Emergency Contacts
Your full call list: internal team, IT vendors, legal counsel, insurance carrier, law enforcement. Pre-populated and ready.
Communication Templates
Pre-drafted notifications for customers, staff, partners, and regulators. Written for your business, ready to adapt and send.
Recovery Checklist
Post-incident steps to restore operations, assess what happened, close gaps, and document everything for compliance and insurance.
Three Steps. Days, Not Months.
Tell Glenn About Your Business
Shoot him an email with what your business does, how big your team is, and what you’re running on.
We Build Your Plan
We build your incident response plan around your actual risks, your infrastructure, and who’s on your team.
You’re Ready
You receive a complete, ready-to-execute plan. We walk your team through it so everyone knows their role before anything goes wrong.
Who’s Behind OnPulse
Glenn built OnPulse because too many small businesses were winging it.
After years of seeing small businesses hit by incidents they had no plan for, the pattern was always the same: panic, slow response, expensive recovery, damaged reputation. The breach itself was rarely the fatal blow. The lack of preparation was.
OnPulse exists to fix that gap. Every plan is built around your actual business, not a one-size-fits-all template, because your 15-person accounting firm and a 50-person medical practice have very different risks.
Get your plan started
Drop Glenn a line. Tell him what your business does, how big your team is, and what systems you run on. He’ll usually have a plan back to you within a week.
Email Glennglenn@onpulse.io · Replies within a business day